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servicing | warranty

Time for a service?

regular servicing assessments are a key part of performance maintenance.

All warranty claims will be processed directly through the team at ProFlow Suspension Services in Queenstown.

Please note, ProFlow Suspension is the sole authorised warranty assessor in New Zealand.

enquire

Use the contact form below to let the team know any issues with your suspension.

Please attach images or videos to help explain.

book

Once you have been approved for a warranty assessment, you can book directly with ProFlow Suspension using the link below.

Collect

 nationwide warranty assessments via drop off/pick up or post. please allow 3-5 days for the assessment and the proflow team will be in touch

ext servicing

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To book an EXT service, please select a service point listed below. EXT suspension components should only be serviced through an authorised service point. Please follow the below servicing recommendations to keep your EXT components at their ultimate performance:

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  • Shocks should be rebuilt every 100 hours

  • Forks should undergo a lower leg service ever 50 hours and a full rebuild every 100 hours

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ext Warranty 

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Please submit an EXT NZ warranty form in the link  below and send your items with a print out of the form and proof of purchase. 

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Send your Items to -

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EXT new zealand

51 industiral place 

queenstown 

9300

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extshoxnz@gmail.com

027 408 0927

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find a service point

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Basic Bikes Ltd.

27 Colombo Street, Christchurch 8022

T 03 943 2066

info@basicbikes.co.nz

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the suspension lab

1142 Pukuatua Street, Rotorua 3010

T 07 343 6163

E jono@thesuspensionlab.nz

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Proflow suspension services

51 Industrial Place, Queenstown 9300

T 03 409 0988

E Info@proflowsuspension.com

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nelson suspension

60 Vanguard St, Nelson 7010 [courier only]

Visit site for contact information

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ALL THE INFORMATION YOU NEED TO KNOW ABOUT YOUR EXT SUSPENSION 

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